Cookie and Privacy Policy

Nacel English School London (we, us, our) is committed to protecting and respecting your privacy. We take the privacy of all our students and site users seriously and take great care to protect your personal information.

Company information

Nacel English School London, 53 Ballards Lane, Finchley, London N3 1XP, United Kingdom.
Tel: +44 20 8343 3567
Company number: 10263981

Privacy and general principles

Our Privacy Policy governs any processing where we act as a data controller or co-controller (including collection, use, transfer, storage and deletion) of personally identifiable information about natural persons. This policy applies to data collected through any means, actively or passively, from persons located anywhere in the world. Any question regarding our processing of personal data may be directed to Nacel English School London, 53 Ballards Lane, Finchley, London N3 1XP.

Please read the following policy carefully to understand what information we may collect from you, how we may use it, and your rights in respect of our use.

We will be guided by the following principles when processing data:

• We will only collect data for specific and specified purposes, and we will make clear at the point of collection what we are collecting it for and how we will use it.
• We will not collect data beyond what is necessary to accomplish those purposes.
• We will collect and use your personal information only where we have a legitimate reason for doing so, such as managing a booking.
• We will not use data for purposes other than those for which it was collected, except as stated here or with your prior consent.
• We will seek to verify and update data periodically, and we will accept requests to amend personal data.
• We will apply high technical standards to keep our processing of data secure.
• Except as stated here, we will not store data in identifiable form for longer than is necessary, or than is required by law.

Information we collect

We collect information about you:

• When you apply to join a course or programme at the school.
• When you contact us for information, via our website, by email, by phone, in person or via social media.
• When you work with us in a commercial capacity (for example as a partner or agent).
• When you apply to be a homestay host.
• When you apply to work at Nacel English School London, and when you are subsequently employed by us.
• If you post on our social media channels, our website or our blog.

Legal bases for processing your data

The UK General Data Protection Regulation (UK GDPR) sets out six legal bases on which we can process your data: Consent, Contract, Legal Obligation, Vital Interests, Public Task and Legitimate Interests. For further information, please refer to the ICO website.

We use different legal bases depending on why we collected your data:

• For data collected as part of enquiring about, applying for and booking a course or related service (such as accommodation, airport transfer, social programme or insurance), we process on the basis of Contract or Legitimate Interests, namely fulfilling the booking. Where required by law, we may also process under Legal Obligation.
• Any processing not directly related to fulfilling a booking, such as signing up for blog updates, is managed under Consent. During your stay we may take photographs or videos, the use of which is also managed under Consent.
• For data collected to manage relationships with commercial partners, we process on the basis of Contract, Legitimate Interest and Legal Obligation.
• For data collected to employ and manage staff, we process on the basis of Contract, Legal Obligation and Legitimate Interests, including data required for HMRC, pensions and insurance.
• For data collected to recruit and manage homestay providers, we process on the basis of Contract, Legal Obligation and Legitimate Interests.
• We may process your personal data where necessary for the establishment, exercise or defence of legal claims, on the basis of Legitimate Interest.
• We may process your personal data where necessary to obtain or maintain insurance, manage risk or obtain professional advice, on the basis of Legitimate Interest.

We will make it as easy as we can for you to opt out of processing under Consent, provided it does not prevent us from delivering the service you have requested. We do not sell your data at any time.

Special category data

We may request health data from potential students and employees. This data has special protection under the UK GDPR and is processed only under the specific conditions permitted by law, for example to protect vital interests or for the purposes of occupational medicine and the assessment of an employee's working capacity.

Information collected via our website

We may use information held about you to:

• Process a booking for one of our courses or products.
• Manage an application to work for the school or to be a homestay host.
• Create a profile to help us provide a more personalised service.
• Ensure that content from our site is presented in the most effective way for you and your device.
• Send you our newsletters, or information, products or services you request or which we think may interest you, where you have consented.
• Allow you to take part in interactive features of our service.
• Notify you about changes to our service.

Links from our website

Our website contains links to and from websites operated by other individuals and companies over which we have no control. If you follow a link to any of these websites, please note that they have their own privacy and terms of use policies and that we do not accept any responsibility or liability for them. We advise you to check these policies before submitting any personal data.

Cookies

A cookie is a small file containing an identifier (a string of letters and numbers) that is sent by a web server to your browser and stored there. The identifier is sent back to the server each time your browser requests a page. Cookies do not typically contain information that personally identifies a user, but personal information we store about you may be linked to information stored in cookies.

We use a functional cookie to recognise you during your visit and to store temporary information as you navigate the site. This cookie does not identify any individual and is required for the correct operation of our website.

Our service providers may also store cookies on your device when you visit our website. These do not contain information that personally identifies you. Our service providers may include:

• Google Analytics, to analyse the use of our website.
• Google Translate, to provide a translation service to visitors.
• Facebook, Instagram, YouTube, TikTok and Pinterest, to offer social sharing and to embed content.

Most browsers allow you to refuse and delete cookies. The methods vary between browsers and versions; you can find up-to-date guidance in your browser's help pages. Blocking all cookies will have a negative impact on the usability of many websites, and you may not be able to use all the features of our website.

Your rights and complaints

If you believe the information we hold about you is incorrect, if you wish to make a subject access request, or if you have a concern or complaint about how we store, use or share your personal data, please contact us first so that we can try to resolve the matter quickly and informally. You can reach us through our contact form or by writing to: Nacel English School London, 53 Ballards Lane, Finchley, London N3 1XP.

If you do not believe your concern has been adequately addressed, you may contact the Information Commissioner's Office (ICO) helpline on 0303 123 1113, or visit ico.org.uk.